Privacy policy

Last Updated: 31-07-2026

Welcome to Lazuli By Neha ("we," "our," "us"). We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or purchase our products.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following information when you visit our website, create an account, place an order, or contact us:

Personal Information

  • Full name
  • Email address
  • Phone number
  • Shipping address
  • Billing address
  • Payment-related information (payments are processed securely through our payment partners; we do not store your complete card details)

Order Information

  • Products purchased
  • Order history
  • Transaction details
  • Delivery preferences

Technical Information

  • IP address
  • Browser type
  • Device information
  • Operating system
  • Pages visited
  • Time spent on the website
  • Referral source

2. How We Use Your Information

We use your information to:

  • Process and deliver your orders
  • Communicate order updates
  • Respond to your questions and customer support requests
  • Improve our website and shopping experience
  • Prevent fraud and unauthorized transactions
  • Send promotional emails, offers, or newsletters (only where permitted or with your consent)
  • Comply with applicable legal and regulatory requirements

3. Cookies

Our website uses cookies and similar technologies to improve your browsing experience.

Cookies help us:

  • Remember your preferences
  • Keep products in your shopping cart
  • Understand website traffic and visitor behavior
  • Improve website performance
  • Provide relevant marketing and advertisements

You can disable cookies through your browser settings, although some website features may not function properly.

4. Third-Party Services

We may use trusted third-party service providers to operate our business, including:

  • Payment gateways
  • Shipping and logistics partners
  • Analytics providers
  • Marketing platforms
  • Customer support tools
  • Website hosting services

These providers only receive the information necessary to perform their services and are expected to protect your information.

Please note that third-party websites and services have their own privacy policies, and we are not responsible for their practices.

5. Data Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, misuse, alteration, disclosure, or loss.

While we strive to protect your information, no method of internet transmission or electronic storage is completely secure. Therefore, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information only for as long as necessary to:

  • Complete your orders
  • Meet legal and accounting requirements
  • Resolve disputes
  • Enforce our agreements

When no longer required, your information will be securely deleted or anonymized where appropriate.

7. Customer Rights

Subject to applicable laws, you may have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion of your information
  • Withdraw consent for marketing communications
  • Request information about how your data is processed

To exercise these rights, please contact us using the details below.

8. Children's Privacy

Our website is not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

9. Marketing Communications

If you subscribe to our newsletter or promotional communications, you may receive updates about new collections, offers, and events.

You may unsubscribe at any time by clicking the unsubscribe link in our emails or contacting us directly.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, technology, or legal requirements.

The updated version will be posted on this page with the revised "Last Updated" date.

11. Contact Us

If you have any questions regarding this Privacy Policy or how your information is handled, please contact us:

Lazuli By Neha

Email: connect@lazulibyneha.com

Phone: 7302712816

Business Address:

48D WP Block, Pitampura, Delhi, 110034.

By using our website, you acknowledge that you have read and understood this Privacy Policy.