Refund policy

Last Updated: 31-07-2026

At Lazuli, we carefully check and pack every saree before dispatch. We want you to love your purchase while also ensuring that returned products remain in their original condition.

1. How to Return

Step 1 — Inform us

You may request a return within 48 hours of delivery.

To request a return, you have two options:

Option 1 – Self-Serve (Recommended): Log in to your account on our website, go to your order, and click "Return item" to submit a return request directly.

Option 2 – Email Us: Email us at lazulibyneha@gmail.com within 48 hours of receiving your order with:

• Order number
• Name of the product
• Reason for return
• Clear photographs of the saree
• Video, if requested by our team

Return requests received after 48 hours of delivery will not be accepted.

The 48-hour period begins from the date your order is marked as delivered by the courier partner.

Please do not ship the product back without receiving return approval from Lazuli.

Step 2 — Get approval

Our team will review your request and may ask for additional photographs or videos to verify the product's condition.

Once approved, we will share the return instructions with you.

Step 3 — Ship the product

Once you receive our confirmation for your return request approval, you need to ship us the products you wish to return with all the original packaging by keeping it safely back into the box/packaging.

The product(s) should be shipped back to us within 5 days from the day we approve your return request.

The cost of shipping the product will be borne by the customer.

The product(s) should be in its original and unused condition with intact packaging. We will not be able to process the refund coupon code if the product(s) is damaged or shipped without its original packaging.

Please use a reliable courier service for shipping the product(s) and share the tracking details once the products shipped.

2. Return Inspection

Once we receive your return, the product will undergo a quality and condition check.

Shipping the product back does not automatically mean that the return has been approved.

If the product is received in a condition that does not meet our return requirements, the return may be rejected.

In such cases, the product may be shipped back to the customer and the applicable shipping cost will be borne by the customer.

3. Order Cancellation

Orders can be cancelled before they are fulfilled, orders are generally fulfilled within 2 hours of order placement.

Orders once placed on our website are only eligible for cancellation until they are dispatched.

For COD orders, Lazuli may contact you to confirm the order before dispatch.

Prepaid orders cancelled before shipping will be refunded as per customers choice of receiving a refund-coupon-code or refund in your original payment mode. (5% deduction as Payment Gateway charges)

Repeated COD refusals or unaccepted deliveries may result in COD being restricted or disabled for future orders.

4. Refund Mode — Lazuli Store Credit

For an approved return, the eligible refund amount will be issued as Lazuli Store Credit after the returned product successfully passes inspection.

The store credit will be issued within 3 working days of receiving and approving the returned product.

Store Credit Terms

• Store credit will be issued for the eligible product value.
• Original shipping charges, if separately charged, are non-refundable.
• Orders where the shipping charges were waived off as part of any offer, ₹125 towards the shipping from our warehouse to the customer will be deducted while processing the store credit.
• The return shipping cost paid by the customer is non-refundable.
• Store credit can be used towards a future purchase from Lazuli.
• Store credit is not transferable or redeemable for cash.
• Store credit will be valid for 12 months from the date of issue.
• TOKEN AMOUNT REFUND - Token amount cannot be refunded in case the Cash on delivery order is not accepted or is cancelled by the customer / returns back to our warehouse due to any reason. (₹250 as per standard deduction for the 'to & fro' journey of the package)
• In case the token amount paid for the COD order is of more than ₹250, the excessive amount will be refunded in the form of a refund coupon code as per the policy and will be emailed to the customer.

5. Exchanges

We offer exchanges for eligible products, subject to availability.

The product being exchanged must meet the same conditions as a return:

unused, unworn, unwashed, unaltered and in original condition.

If the replacement costs more:

The customer will need to pay the difference before the replacement is shipped.

If the replacement costs less:

The difference will be issued as Lazuli Store Credit.

If the requested product is unavailable:

You may choose another eligible product of equivalent value or opt for Lazuli Store Credit.

Only one exchange request is permitted per order/product.

6. Refused / Undelivered Orders

If an order is returned to Lazuli because of:

• Customer refusal
• Incorrect/incomplete address
• Unavailability after repeated delivery attempts
• Failure to receive the package

it will be treated as a Return to Origin (RTO).

For prepaid orders, any applicable store credit/refund will be processed after the parcel reaches us and may be subject to deduction of applicable shipping/handling costs.

For COD orders, no refund is applicable as payment has not been collected.

Repeated RTOs may result in COD being disabled for future orders.

7. Damaged Product Received

All our products go through a '3-Level-Quality Check' and are packed with utmost care to ensure it reaches our customers in the most delightful condition. But in some rare cases, it may happen that due to rough handling of the package during transit by the courier partner, the product may not reach you in the condition you expected it to be. In such cases, below is what you need to do:

1) Inform within 48 Hours

Create a video of unboxing your package, or click pictures of the product to that clearly shows the issues you are facing. Write an email within 48 hours of receiving the package to our returns support team at connect@lazulibyneha.com and attach all the necessary proofs for faster resolution. Our team will respond to your mail within 48 hours.

2) Reverse Pickup (Only for orders delivered within India)

Once your return is approved and our team verifies that your order is eligible for a return and replacement, we will arrange a reverse pickup for your product at no extra cost, and the same will be attempted within 24 hours after confirmation. We will request you to keep the products ready for pickup, failure to do so we lead to cancellation of pickup and you will have to ship the product back to us by bearing the shipping charges.

3) Resolution

Once the reverse pickup is