Terms of service

Last Updated: 31-07-2026

Welcome to Lazuli By Neha. These Terms of Service ("Terms") govern your access to and use of our website, products, and services. By using our website or placing an order, you agree to these Terms.

If you do not agree with these Terms, please do not use our website.

1. Eligibility

By using this website, you confirm that:

  • You are at least 18 years of age or are using the website under the supervision of a parent or legal guardian.
  • You are legally capable of entering into a binding contract under applicable Indian law.

2. Account Terms

If you create an account with us:

  • You are responsible for maintaining the confidentiality of your account credentials.
  • You agree to provide accurate, complete, and updated information.
  • You are responsible for all activities conducted through your account.
  • We reserve the right to suspend or terminate accounts involved in fraudulent, abusive, or unauthorized activities.

3. Pricing and Payment

  • All prices displayed on the website are in Indian Rupees (INR) unless otherwise stated.
  • Prices are subject to change without prior notice.
  • Applicable taxes will be charged as required by law.
  • Payment must be completed before an order is processed.
  • Payments are securely processed through authorized third-party payment providers. We do not store your complete payment card details.

4. Product Descriptions

We strive to ensure that all product descriptions, photographs, colors, pricing, and specifications are accurate.

However:

  • Minor variations in color may occur due to lighting, photography, or differences in screen settings.
  • As many of our products are handcrafted or woven, slight variations in weave, texture, print, or finish are natural and should not be considered defects.
  • We reserve the right to correct any errors, inaccuracies, or omissions without prior notice.

5. Order Acceptance

Placing an order does not guarantee acceptance.

We reserve the right to:

  • Accept or decline any order.
  • Cancel orders due to stock unavailability.
  • Cancel orders suspected of fraud or misuse.
  • Limit quantities purchased.

If payment has already been made for a cancelled order, the applicable refund will be processed in accordance with our Refund Policy.

6. Shipping and Delivery

  • Orders are generally processed within 1-2 business days unless otherwise stated.
  • Delivery timelines are estimates and may vary depending on location, courier operations, weather conditions, public holidays, or other unforeseen circumstances.
  • Once the shipment has been handed over to the courier partner, delivery timelines are outside our direct control.
  • Customers are responsible for providing complete and accurate delivery information.

7. Returns and Refunds

Returns, exchanges, and refunds are governed by our Return & Refund Policy.

Please refer to the dedicated Return & Refund Policy page for complete details regarding:

  • Return eligibility
  • Exchange conditions
  • Refund timelines
  • Non-returnable items
  • Damaged or incorrect products

8. Intellectual Property

All content on this website, including but not limited to:

  • Logos
  • Product photographs
  • Designs
  • Graphics
  • Text
  • Videos
  • Website content

is the property of Lazuli By Neha or its licensors and is protected under applicable intellectual property laws.

No content may be copied, reproduced, distributed, or used without prior written permission.

9. Prohibited Uses

You agree not to:

  • Violate any applicable law or regulation.
  • Use the website for fraudulent purposes.
  • Attempt unauthorized access to our systems.
  • Upload malicious software or viruses.
  • Copy or exploit website content without permission.
  • Interfere with the operation or security of the website.
  • Misrepresent your identity or provide false information.

10. Limitation of Liability

To the maximum extent permitted by applicable law:

  • Lazuli By Neha shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from the use of our website or products.
  • Our total liability shall not exceed the amount paid by you for the specific order giving rise to the claim.

Nothing in these Terms excludes liability where such exclusion is prohibited under applicable law.

11. Third-Party Links

Our website may contain links to third-party websites or services.

We are not responsible for the content, privacy practices, or policies of third-party websites.

12. Changes to These Terms

We reserve the right to modify these Terms at any time.

Updated Terms will be posted on this page with the revised "Last Updated" date. Continued use of the website after changes are posted constitutes acceptance of the revised Terms.

13. Governing Law and Jurisdiction

These Terms shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising from or relating to these Terms shall be subject to the exclusive jurisdiction of the competent courts located in Pitampura, Delhi, India.

14. Contact Us

If you have any questions regarding these Terms of Service, please contact us:

Lazuli By Neha

Email: connect@lazulibyneha.com

Phone: 7302712816

Business Address: 48D WP Block, Pitampura, Delhi, 110034.